Store Policy

Customer Care

Bhaiaaji - Your Trusted Online Store for Fresh Fruits & Vegetables

At Bhaiaaji, we are committed to providing fresh, high-quality produce with excellent customer service. Our store policies are designed to ensure a smooth shopping experience for all our customers.

1. Ordering & Payment

Orders can be placed through our website or mobile application.
We accept payments via credit/debit cards, UPI, net banking, and digital wallets.
All transactions are secured, and customer payment details are encrypted for safety.
Cash on Delivery (COD) may be available in select locations.

2. Pricing & Availability

Prices are subject to change based on market conditions.
In case of unavailability of an item after order confirmation, we will notify you and offer a replacement or refund.

3. Shipping & Delivery

Orders are processed within 1 business day.
Delivery timelines:
- Metro Cities: Same-day or next-day delivery
- Other Cities & Towns: 2-3 business days
- Remote Locations: 3-5 business days
Customers will receive order tracking details via email/SMS.

4. Return & Refund Policy

Due to the perishable nature of our products, returns are accepted only for damaged, rotten, or incorrect items.
Refund or replacement requests must be raised within 24 hours of delivery.
Refunds will be processed within 5-7 business days to the original payment method.

5. Cancellations

Orders can be canceled before dispatch for a full refund.
Once dispatched, cancellations are not possible.

6. Customer Support
For any queries, feel free to reach out:
📧 Email: support@bhaiaaji.com
📞 Phone: 8709036316
🕘 Support Hours: Monday to Saturday, 7 AM - 8 PM

By shopping with Bhaiaaji, you agree to our store policies. We appreciate your trust and support!