Shipping & Returns

Shipping Policy

1. Shipping & Delivery
At Bhaiaaji, we ensure that your fresh produce reaches you in the best condition. Our shipping partners handle deliveries with care to maintain quality and freshness.

Processing Time: Orders are processed within 1 business day. Orders placed after the cut-off time or on holidays will be processed on the next working day.
Shipping Time: Delivery times vary based on your location:
- Metro Cities: Same-day or next-day delivery
- Other Cities & Towns: 2-3 business days
- Remote Locations: 3-5 business days
Order Tracking: Once your order is shipped, you will receive a tracking number via email/SMS.

2. Shipping Charges

We offer free shipping on orders above a certain value (specified at checkout).
For orders below the free shipping threshold, a nominal shipping fee will be applied, depending on the delivery location and weight of the order.

3. Delivery Guidelines

Our delivery partners will attempt to contact you upon arrival.
If no one is available to receive the order, it may be rescheduled for another time.
Perishable items cannot be returned once delivered.

4. Undelivered Orders
If your order cannot be delivered due to an incorrect address, unavailability, or other reasons, it will be returned to our warehouse. We will attempt to contact you for reshipment. Additional charges may apply for re-delivery.

5. Delayed Shipments
While we strive to meet delivery timelines, external factors like weather, traffic, or courier delays may cause unavoidable delays. We appreciate your patience in such cases.

6. Damaged or Missing Items
If your order arrives damaged or with missing items, please contact our customer support within 24 hours of delivery with photos of the package and product.

7. Contact Us
For any shipping-related queries, reach out to us at:
📧 Email: support@bhaiaaji.com
📞 Phone: 8709036316
🕘 Support Hours: Monday to Saturday, 7 AM - 8 PM

Return & Exchange Policy

Bhaiaaji - Your Trusted Online Store for Fresh Fruits & Vegetables

At Bhaiaaji, we take pride in delivering fresh and high-quality fruits and vegetables to our customers. However, if you are not satisfied with your purchase, we are here to help.

1. Eligibility for Returns & Refunds

Due to the perishable nature of our products, returns are only accepted under the following conditions:
- The product received is damaged, rotten, or of poor quality.
- The wrong item was delivered.
- The product was missing from the order.
Requests for returns or refunds must be raised within 24 hours of delivery.

2. How to Request a Return or Refund

Contact our customer support team via email at support@bhaiaaji.com or call us at [Your Contact Number].
Provide your order ID, clear images of the product, and a brief explanation of the issue.
Our team will review your request and respond within 24-48 hours.

3. Refund Process

If your refund request is approved, the refund will be processed within 5-7 business days.
Refunds will be credited to the original payment method used during the purchase.
In some cases, we may offer store credits instead of a refund.

4. Non-Returnable Items

Items that have been partially consumed or not stored properly after delivery.
Products reported after 24 hours of delivery.
Orders where the issue is due to personal preference (e.g., taste, size) rather than quality.

5. Cancellation Policy

Orders can be canceled before dispatch for a full refund.
Once dispatched, cancellations are not possible.

6. Contact Us
For any return or refund-related queries, feel free to reach out:
📧 Email: support@bhaiaaji.com
📞 Phone: 8709036316
🕘 Support Hours: Monday to Saturday, 7 AM - 8 PM